Refund policy

At GetTrendVault.com, we are committed to providing high-quality fashion and gadget products along with a seamless shopping experience. Customer satisfaction is our top priority. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.

By placing an order on our website, you agree to the terms stated in this policy.

1. Overview

We understand that sometimes a product may not meet your expectations. In such cases, we offer a simple and transparent return and refund process. Our policy is designed to ensure fairness for both customers and our business.

This policy applies to all purchases made through GetTrendVault.com.

2. Return Eligibility

You may request a return if your product meets any of the following conditions:

  • The product is damaged or defective
  • You received a wrong item
  • The product is missing parts or accessories
  • The item is significantly different from the description

Conditions for Return

To be eligible for a return:

  • The request must be made within 2 days of delivery
  • The product must be unused and in original condition
  • All original packaging, tags, and accessories must be intact
  • A valid proof of purchase (order ID or invoice) must be provided

3. Non-Returnable Items

Certain items are not eligible for return due to hygiene, safety, or operational reasons:

  • Personal care and hygiene products
  • Innerwear and undergarments
  • Used or damaged products (not due to our fault)
  • Products returned without original packaging
  • Clearance or sale items (unless defective)

We reserve the right to reject any return that does not meet the above conditions.

4. Return Process

To initiate a return, please follow these steps:

Step 1: Contact Us

Email us at gettrendvault@gmail.com within 2 days of delivery. Include:

  • Order ID
  • Product name
  • Reason for return
  • Clear images or videos of the product (if damaged/defective)

Step 2: Approval

Our support team will review your request within 24–48 hours. If approved, we will provide return instructions.

Step 3: Pickup or Self-Shipping

  • In some locations, we arrange a reverse pickup
  • If pickup is not available, you may need to self-ship the product

Step 4: Inspection

Once we receive the product, it will be inspected. If it meets the return criteria, we will proceed with refund or replacement.

5. Refund Policy

Refunds are processed only after the returned product passes inspection.

Refund Methods

  • Prepaid Orders: Refund will be credited to the original payment method
  • Cash on Delivery (COD): Refund will be transferred to your bank account or UPI

Refund Timeline

  • Processing time: 3–5 business days after approval
  • Bank credit time: 5–7 business days

6. Replacement Policy

We offer replacements in the following cases:

  • Wrong product delivered
  • Damaged or defective item

Replacement Conditions

  • Replacement is subject to product availability
  • If the product is unavailable, a full refund will be issued

7. Cancellation Policy

Before Shipment

Orders can be cancelled before dispatch by contacting our support team.

After Shipment

Once shipped, orders cannot be cancelled. You may request a return after delivery.

8. Damaged or Defective Products

If you receive a damaged product:

  • Report within 48 hours of delivery
  • Provide clear images/videos as proof

Failure to report within this timeframe may result in rejection of the request.

9. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your bank or payment provider
  3. If still unresolved, contact us at gettrendvault@gmail.com

10. Shipping Charges

  • Return shipping charges may apply in certain cases
  • If the return is due to our error (wrong/damaged product), we will bear the cost
  • Original shipping charges are non-refundable

11. Fraud Prevention

We take fraud seriously. Returns may be rejected if:

  • Product is used or tampered
  • Fake or misleading claims are made
  • Repeated return abuse is detected

We reserve the right to take necessary action in such cases.

12. Contact Information

For any return or refund queries, contact us:

Store Name: GetTrendVault.com
Email: gettrendvault@gmail.com
Phone: 9883438929
Address:
TAJPUR, NANDIGRAM
PURBA MEDINIPUR
West Bengal – 721656
India

GST No: 19BWPPJ5497N1ZC

13. Policy Updates

GetTrendVault reserves the right to modify this policy at any time without prior notice. Changes will be updated on this page. We recommend reviewing this policy periodically.

14. Customer Commitment

At GetTrendVault, we strive to deliver the best shopping experience with quality products and reliable service. Your trust is important to us, and we are always here to help resolve any concerns.