Shipping policy

At GetTrendVault.com, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website. By placing an order with us, you agree to the terms mentioned below.

1. General Information

GetTrendVault.com is a fashion and gadget store dedicated to providing high-quality products at competitive prices. We partner with reliable logistics providers to ensure your order reaches you in a timely manner. All orders are processed and shipped from our warehouse located in Tajpur, Nandigram, Purba Medinipur, West Bengal, India (PIN: 721656).

2. Order Processing Time

All orders placed on GetTrendVault.com are processed within 1–3 business days (excluding Sundays and public holidays). Once your order is confirmed, our team begins preparing your items for shipment.

  • Orders placed before 2:00 PM may be processed on the same day.
  • Orders placed after business hours will be processed the next working day.
  • During peak seasons (festivals, sales, or promotions), processing time may extend slightly.

You will receive a confirmation email at gettrendvault@gmail.com once your order is successfully placed and another notification once your order has been shipped.

3. Shipping Time

Delivery time depends on your location and the availability of products. Estimated delivery timelines are as follows:

  • Within West Bengal: 3–5 business days
  • Metro Cities: 4–7 business days
  • Other States in India: 5–10 business days
  • Remote/Rural Areas: 7–12 business days

Please note that these are estimated timelines and actual delivery may vary due to unforeseen circumstances such as weather conditions, courier delays, or government restrictions.

4. Shipping Charges

We aim to provide affordable shipping options to our customers:

  • Free Shipping: Available on select products or during special promotions.
  • Standard Shipping Charges: ₹49–₹99 depending on product weight, size, and delivery location.
  • Cash on Delivery (COD) Charges: Additional ₹49 may apply on COD orders.

Shipping charges (if applicable) will be clearly displayed at checkout before completing your purchase.

5. Cash on Delivery (COD)

We offer Cash on Delivery services across most locations in India for your convenience.

  • COD is available for eligible pin codes.
  • Please ensure that someone is available at the delivery address to receive and pay for the order.
  • Orders may be canceled if repeated delivery attempts fail due to non-availability.

For any COD-related queries, you can contact us at 9883438929.

6. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS. You can use this tracking ID to monitor the status of your shipment in real-time.

  • Tracking updates may take up to 24 hours to reflect after dispatch.
  • If you face any issues with tracking, please contact our support team.

7. Delivery Partners

We work with reputed courier and logistics partners to ensure safe and timely delivery, including but not limited to:

  • Delhivery
  • Blue Dart
  • Ecom Express
  • India Post

The courier partner will be selected based on your location and service availability.

8. Delivery Attempts

Our delivery partners typically make 2–3 delivery attempts before marking the order as undeliverable.

  • Please ensure your contact number (9883438929) is active and reachable.
  • In case of missed delivery, you may receive a call or SMS from the courier partner.

If the order is returned to us due to failed delivery attempts, re-shipping charges may apply.

9. Address Accuracy

Customers are responsible for providing accurate and complete shipping details, including:

  • Full name
  • Complete address with landmarks
  • Valid phone number
  • Correct PIN code

GetTrendVault.com will not be responsible for delays or non-delivery due to incorrect or incomplete address details.

10. Delayed or Lost Shipments

While we strive to ensure timely delivery, certain situations may cause delays:

  • Natural disasters or weather conditions
  • Political disruptions or strikes
  • Courier service issues
  • Incorrect shipping details

In case your order is significantly delayed or lost in transit:

  • Please contact us at gettrendvault@gmail.com
  • We will coordinate with the courier partner to resolve the issue
  • If confirmed lost, a replacement or refund will be processed as per our policy

11. Damaged or Tampered Packages

We take great care in packaging your orders securely. However, if you receive a damaged or tampered package:

  • Do not accept the delivery if the package appears severely damaged
  • Take clear photos/videos as proof
  • Contact us immediately at gettrendvault@gmail.com or call 9883438929

We will investigate the issue and provide a suitable resolution, including replacement or refund.

12. Partial Shipments

In some cases, your order may be shipped in multiple packages due to product availability or warehouse logistics.

  • You will receive separate tracking IDs for each shipment
  • No additional shipping charges will be applied for split shipments

13. International Shipping

Currently, GetTrendVault.com does not offer international shipping. We only deliver within India.

14. Order Cancellation Before Shipping

If you wish to cancel your order before it is shipped:

  • Contact us immediately at gettrendvault@gmail.com
  • If the order has not been dispatched, we will process your cancellation request

Once the order is shipped, cancellation is not possible, and you will need to follow the return process.

15. Incorrect or Missing Items

If you receive an incorrect item or if any item is missing from your order:

  • Contact us within 48 hours of delivery
  • Provide your order ID and supporting images

We will arrange for replacement or resolution at the earliest.

16. Customer Support

For any shipping-related queries or concerns, feel free to contact us:

  • Email: gettrendvault@gmail.com
  • Phone: 9883438929
  • Address: Tajpur, Nandigram, Purba Medinipur, West Bengal, India – 721656

Our customer support team is available Monday to Saturday, 10:00 AM to 6:00 PM.

17. Policy Updates

GetTrendVault.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

We encourage customers to review this policy periodically to stay informed about our shipping practices.

18. Acceptance of Terms

By placing an order on GetTrendVault.com, you acknowledge that you have read, understood, and agreed to this Shipping Policy.